Partnerships for success driven by world-class association management.

Member Management

We understand that your members are the lifeblood of your organization. Whether your members are individuals or organizations, it’s vital to serve each member’s needs individually – and that is difficult to do without the right systems and practices. With members coming together across geographies and time zones, with different interests and entry points into the organization, it can be a challenge to make and keep your members happy and engaged.

Our association member management solutions combine advanced technology with association management best practices and efficient staffing to ensure that members are able to connect, network and collaborate efficiently and effectively.


Our Association Member Management Services Include:

  • Guidance from Virtual’s technology solutions team to select, install, configure and manage the right association management software solution for your organization
  • Managing member interactions in compliance with industry best practices
  • Answering membership inquiries, providing information to members and prospects and processing membership applications and renewals
  • Providing member onboarding kits to new members
  • Ensuring compliance with your organization’s legal documents, including bylaws and IPR policy
  • Managing member email announcement lists, e-newsletters and membership renewal campaigns
  • Providing monthly membership status and activity reports

10 Strategies for Association Membership Recruiting and Retention

Association Management Blog

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Every year we have a handful of clients that conduct searches for Executive Directors. I’m often involved in those processes as a search committee member or key player on the search. As I’ve watched s [...]

It’s the common pining of many Boards of Directors: They want to be focused more strategically, but struggle to get out of the weeds of operational or tactical matters. One effective way to achieve th [...]

My 10th birthday was a good time. The Yankees had just won the 1978 World Series behind the bat of my hero at the time, Reggie Jackson. Presents no doubt centered on slot cars. And I’m sure I got a Ca [...]

Q&A with Sheila McDonnell, Business Development Program Manager at Virtual 1) WHAT DO YOU DO AT VIRTUAL? I manage the company’s business development, which includes introducing new prospects to th [...]

Contacts


Andy Freed
Chief Executive Officer
Phone: 1.781.876.6205
Email

Bruce Rogers
Founder & Chairman
Phone: 1.781.876.6209
Email

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