Pros and Cons of Remote Association Employees

Upsides include cost savings and a much broader talent pool; challenges include time management oversight, coordinating communication, long-distance IT support. If your association is in hiring mode, a key consideration is whether your employees will work together physically in a central location, or whether some or all will work remotely (also called “teleworking”). For many
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Five Reasons Why Lockstep Board Leadership Succession Makes No Sense

Once in a while we encounter an organization with a structured leadership succession process that makes no sense except, perhaps, to the founders who concocted it. I like to call this the lockstep board leadership succession model. The model works like this: seemingly worthy candidates are culled from the association board (which may be a
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Keep your Board members off email (at least during your meetings)

Are your in-person board meetings the ideal environment for your directors to do their email? (Or, worse, play the latest Angry Birds release?) Does your Board struggle to be conversational around critical or strategic topics? While every board is certainly different, below are some methods that have moved the needle within some of the most
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Your Choice: Change or Irrelevance

One of my favorite quotes was when Eric Shinseki, then the Army Chief of Staff, now Secretary of Veteran’s Affairs, said “If you don’t like change, you’re going to like irrelevance even less.” I love that. But boy, is it tough for a lot of associations to heed this advice. Many organizations are well on
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CXPA Caselet


Challenge

CXPA, a brand-new member association, needed to go from zero to full member service in under a year while delivering on its mission of connecting professionals and promoting best practices.

Solution

Virtual worked with the new Board to create a financial plan, start marketing the first annual event, provide member service, and create a brand identity and web site.

Result

CXPA has become the premier networking and education source for customer experience, with 2,000 members in the first year and a successful first annual conference.


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